Front Desk Representative
Think-it, Tunisia

Hi! We’re so happy that you’re here :)

Think-it is a software engineering collective on a mission to leverage technology to regenerate our planet and advance human potential. Our global team helps organizations around the world build digital solutions for a sustainable future.

We’re partnering with brands like BMW, SoundCloud, Hala Systems, and some of the most disruptive and ambitious startups globally. With a focus on climate tech, health tech and new frontier technologies, we engage with teams who have the vision, resources, and grit required to generate a significant, meaningful impact. Our collective brings in the necessary expertise in DevOps and Cloud, Data Science and Data Engineering, and Web and Mobile Development.

Founded in 2017, Think-it is home to a diverse community of changemakers we represent 10+ nationalities, and 40% of us are women. We’re proud to be backed by mission-aligned partners, and our goals are people- and planet-centric.

Challenge

We are on the lookout for a people-centric and professional Front Desk Representative to join our dynamic collective. As the very first point of contact for our space, the Front Desk Representative plays a vital role in creating exceptional experiences for our team and making a lasting impression on visitors and callers. We're seeking an individual who thrives in a fast-paced, innovative environment and possesses excellent communication skills, attention to detail, and a knack for organization.

In our rapidly growing startup with a team of 55+ talented individuals, we understand the significance of running a well-oiled organization. We believe that a seamless operational foundation allows our brilliant minds to focus on what they do best.

That's why we need a Front Desk Representative who can effortlessly juggle multiple tasks and exudes a welcoming attitude that leaves a lasting impact, supporting multiple roles in their tasks. As the face of our vibrant startup, you will embody our company's spirit and values.

You take pride in being a people person, with a natural ability to connect and build relationships. You’re self-driven and highly structured in your approach to solving challenges. Your determination to find solutions is complemented by your exceptional interpersonal skills.

Your challenge: Your challenge will be enabling our team to concentrate on their work by driving business excellence for various aspects of our Tunisian operations and contributing to an exceptional workspace experience that fosters creativity and collaboration.

80%: Key responsibilities

You will be at the heart of our organization and the driver of our day-to-day experience together in Tunisia. You will closely support our team in a dynamic and inclusive environment to ensure smooth and seamless operations, including:

• Greet and welcome visitors with a friendly and professional attitude.
• Answer and route incoming calls and e-mails, taking messages and forwarding them to the appropriate team members.
• Respond to space-related emergencies in a timely and effective manner, while streamlining office operations.
• Maintain space security by following safety procedures and controlling access via the reception desk.
• Assist with scheduling and coordinating meetings and appointments with externals and suppliers.
• Manage conference rooms and ensure they are set up and equipped for meetings.
• Receive and distribute incoming and outgoing mail, deliveries and packages.
• Provide administrative support to various departments, including preparing documents, filing, and data entry.
• Handle basic inquiries from vendors, and employees, directing them to the appropriate resources.
• Assist with additional administrative tasks as assigned.

20%: Up to you! What are you passionate about? What do you want to learn, and where else would you like to contribute?

Requirements

What we are looking for

• A strong work ethic, self-drive, and thirst for learning
• Friendly and professional attitude, reliability, and a strong ability to maintain confidentiality
• Common sense, attention to detail, and a natural drive to keep things organized
• Ability to work independently and as part of a team
• Professional written and verbal fluency in English
• Professional verbal fluency in Tunisian Arabic
• Professional written fluency in French
• Demonstrated experience as a receptionist or customer service role is a strong plus
• Demonstrated experience working with an international, diversified, and distributed team in a fast-paced environment (e.g. startup, consulting, etc) is a plus

Who you are

Job Rewards and Benefits