person
Contact Details

Lamis Mhedhbi

Call Center Agent at STT, “TELEPERFORMANCE”, TUNIS
Experience: 2 Years
Industry: Accounting
Location: Grombalia , Tunisia

Professional Summary

work harder and more than anyone else to prove my abilities and become a valuable employee. I am willing to travel, relocate and work late so as to learn the ropes as fast as possible and fit better not only in the job but also the goals of the company as well.

business Experiences

  • Oct 2008 - Currently working
    Call Center Agent
    STT, “TELEPERFORMANCE”, TUNIS
    Tunis, Tunisia
    Respond to inbound client calls. Entering orders. Provide customer updates on orders Assist customers (via e-mail and phone) with on-line purchasing and any questions regarding their order. Call clients to promote products and services based on the individual needs of the client.
  • Sep 2007 - Jan 2008
    Translator
    TUNISIAN FOUNDATION OF COMMUNITY DEVELOPMENT
    Tunis, Tunisia
    Translate letters and emails from English to Arabic and Arabic to English Focus on particular language properties and translational differences between English and Arabic. Cope with short time that developed in me good time management skills.
  • Jun 2003 - Sep 2003
    Front Desk Supervisor
    CENTER OF YOUTH AND CULTURE
    Korba, Tunisia
    Answering / transferring incoming calls Allocating guests’ needs Handling complaints Customer service, information desk Reservation, check-in and checkout procedure Posting/ cashiering, guests’ billing Escort guest, etc
  • Feb 2003 - Currently working
    English private lesson teacher
    Private
    Tunis, Tunisia
    Put together lesson plans and prepare required materials for classes of different skills and year groups. Providing a stimulating learning environment in which students can develop to their full potential. Treat each student as an individual and cater for students of all abilities.
  • Jun 2002 - Sep 2002
    Cyber Cafe Administrator
    Lamiri Cybercafe
    Grombalia, Tunisia
    Ensuring that clients were comfortable browsing. Ensuring that client queries were well attended to. Giving lessons of basic Internet skills to adult learners. Taking in the daily collections and recording them.

school Academics

  • Jun 2008
    Bachelor's - BA
    Institut Superieur des Langues de Tunis
    Tunis, Tunisia
    Grade/GPA: good
    I have a Bachelors degree in English. Majoring in Applied Linguistics which deals with The interaction with the English Language with the world. Major subjects are : Translation, Sociolinguistics, psycholinguistics, syntax, Teaching English as a foreign language, Discourse.. etc
  • Jun 2004
    High School - Diploma in mathematics
    Lycée secondaire de Grombalia
    Grombalia, Tunisia
    Grade/GPA: Good
    I have a high school Diploma in Mathematics. Which, in addition to my English bacherlor degree, gives me the needed mathematical skills to deal with financial jobs.

build Skills

  • Attention to details
  • communication team player skills
  • Computer skills (MS OFFICE
  • Computer skills (Programming : Turbo pascal , c+ )
  • conflict management
  • initiative
  • planning and organization
  • problem solving

language Languages

  • Japanese
    (Conversational - Limited)
  • Italian
    (Conversational - Limited)
  • English
    (Fluent - Full Knowledge)
  • Arabic
    (Fluent - Full Knowledge)
  • French
    (Fluent - Full Knowledge)
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